Privacy Policy

1. General Overview and Data Controller

This Privacy Policy explains how SLAVI HANDS LTD collects, uses, stores, and protects your personal data in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. SLAVI HANDS LTD operates as a registered company in England and Wales under Company Registration Number 16907122, with its registered office situated at 83 Standard Road, Enfield, EN3 6DP, United Kingdom. By visiting our website, requesting a quote, or engaging our decorating and renovation services, you acknowledge the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect personal information that you provide directly to us when you submit an inquiry, request an estimate, or enter into a contract for our services. This includes your full name, email address, telephone number, residential or commercial site address, and any specific requirements regarding your decorating project. When you access our website, our systems also collect certain technical and usage data, such as your internet protocol (IP) address, browser version, device identifiers, time zone settings, and interactions with our web pages, collected via essential session tools and security scripts.

3. Payment Processing and Stripe Compliance

All payments for our services, deposits, and materials are processed securely through our designated third-party payment gateway, Stripe, Inc. During a transaction, your payment data, including card numbers, billing addresses, expiration dates, and security codes, is collected and encrypted directly by Stripe. Stripe operates as an independent data controller for this financial information and is certified as a PCI-DSS Level 1 Service Provider, representing the highest global standard of payment security. SLAVI HANDS LTD does not access, collect, or store your full payment card details on its servers at any time. For further information on Stripe's independent handling of your details, please review the official Stripe Privacy Policy.

4. How We Use Your Personal Data

We process your personal information strictly for legitimate commercial, legal, and operational reasons. Your contact and project details are used to prepare quotes, schedule tradesmen, deliver materials, execute agreements, and manage customer communications throughout the job lifecycle. We process payment data to collect project deposits and issue invoices through our secure integrations. Additionally, technical data is utilized to detect, prevent, and mitigate fraud, ensure website security, and comply with applicable statutory accounting and tax obligations in the United Kingdom.

5. Data Sharing and Third Parties

SLAVI HANDS LTD respects your privacy and will never sell, rent, or trade your personal information to third parties. We share your data solely with trusted external service providers who assist us in operating our business under strict confidentiality agreements. These include payment processing providers such as Stripe, professional accounting and legal advisors, and hosting and communication software providers. We may also disclose your personal information to UK law enforcement authorities or regulatory bodies if required to do so by applicable law or valid legal process.

6. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was gathered, including satisfying legal, accounting, and reporting requirements. Customer records, invoices, and contractual documentation are retained for a minimum period of seven years following the completion of our services to comply with statutory UK tax laws. Inquiries that do not lead to a formal contract are deleted after twenty-four months, while technical security logs and analytics records are retained for up to twenty-six months before being permanently erased.

7. Cookies and Online Tracking

Our website uses strictly necessary and security cookies to maintain core platform functionality and support Stripe fraud prevention mechanisms during the checkout flow. We also utilize performance cookies to analyze user traffic and optimize our site layout. You have the right to accept, reject, or customize your cookie preferences directly through your web browser settings, although disabling essential cookies may impact certain features and transaction capabilities on our website.

8. Your Legal Rights Under UK GDPR

Under the UK General Data Protection Regulation, you possess several key rights regarding your personal information. You have the right to access and request a copy of the personal data we hold about you, the right to demand rectification of any inaccurate or incomplete records, and the right to request the erasure of your data where no overriding legal basis for retention exists. You also hold the right to restrict or object to our processing of your information, as well as the right to data portability. To exercise any of these statutory rights, please submit a written request to our management. If you believe your data has been handled improperly, you have the right to lodge a formal complaint with the Information Commissioner's Office (ICO).

9. Contact Details

For any questions regarding this Privacy Policy, your personal data, or our privacy practices, please contact our team directly at support@slavihands.co.uk, or send postal correspondence to SLAVI HANDS LTD, 83 Standard Road, Enfield, EN3 6DP, United Kingdom.